CANADA PRIVACY POLICY

Uline, Inc. is committed to the privacy of its customers. This Privacy Policy applies to information collected through our website and employees.

Information We Collect:

We collect information directly from you as you interact with our website or are legally permitted to do so indirectly.

We collect the following categories of personal information (collectively, “Personal Information”):

• Identifiers such as name, billing address, shipping address, contact information, email address, and IP address;
• Personal information categories such as a name, address, telephone number, and payment information;
• Commercial information such as order activity and history;
• Internet or other similar network activity such as browsing history, search history, and your interaction with our website; and
• Geolocation data associated with your IP address.

We keep the Personal Information collected from you for as long as necessary or appropriate to serve you, maintain your account, or as otherwise needed to operate the business, comply with legal and reporting obligations, or for the detection and prevention of fraud.

How Information Is Used:

• Processing your requests, purchases, transactions, and payments;
• Communicate with you about your account, including any requests, purchases, transactions, payments, or account meetings;
• Marketing purposes such as informing you of new products or promotions or serving you relevant ads on third-party sites;
• Preventing transactional fraud;
• Aggregating or otherwise anonymizing your personal information for use for technical, research, and analytical purposes;
• Managing our business, including maintaining business records, and enforcing our agreements.
• Debugging to identify and repair errors in our website functionality; and
• Fulfilling any other purpose for which you provide consent.

How and to Whom Information Is Disclosed:

• Identifiers to third-party service providers acting on our behalf to verify customer information, fulfill orders and requests, and for marketing purposes;
• Personal Information to third-party payment processors and service providers acting on our behalf to verify customer information, process payments, fulfill orders and requests, and for marketing purposes; and
• Commercial information and Internet or other similar network activity to third-party marketing partners and service providers acting on our behalf for marketing services and to improve website operations including site functionality and navigation.
• Some of these service providers may be located outside of Canada, including in the United States.

Uline does not knowingly disclose mobile phone numbers to third parties for marketing purposes.

In addition to the above, we may disclose personal information as necessary to comply with federal, state, local laws, or court orders, law enforcement requests, the defense or exercise of other legal claims, or to maintain an evidentiary privilege. We may also disclose your information in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Uline’s assets.

While outside of your jurisdiction of residence, personal information will be subject to applicable foreign laws, which may permit government and national security agencies to access your information in certain circumstances. For more information about the way in which our service providers treat personal information, please contact us as set out in the “Contact Information” section below.

Data Protection:

• We implement robust safety measures aimed at safeguarding data from unauthorized access, alteration, and deletion.
• Controlled access with security protocols and data encryption is mandatory to prevent unauthorized disclosure and maintain data integrity.
• Compliance with Uline’s security policies is mandatory for employees, consultants and contractors.
• Access to personal information is limited based on an employee’s role or function and each employee is responsible for maintaining the confidentiality of all personal information to which they have access.

Information Choices:

• Direct Mail – to opt out of catalog/promotional mailings, visit Marketing Preferences.
• Email - to opt out of marketing emails, click on the “Unsubscribe” link at the bottom of our emails.
  • Note: This will not remove you from non-promotional email messages regarding your account (i.e. order confirmations).
• Interest-Based Ads – please Ads & Tracking.
• To opt-out of the sale/sharing of your personal information, please click "Do Not Sell or Share my Personal Information."
• Please contact Uline if you wish to opt out of partner marketing or update/remove personal information.

Consumer Data Rights:

Depending on the jurisdiction in which you reside, you may have the right to:

• Request access or request a copy to the personal information Uline has collected about you;
• Request that Uline delete your Personal Information or restrict its use;
• Correct inaccurate personal information and/or
• In specified circumstances, to object to our use of your personal information;
• Lodge a complaint with a supervisory authority.

Your rights are subject to applicable legal restrictions and we may take appropriate steps to verify your identity before responding to your request.

In the future, Uline may update this privacy policy to reflect unanticipated practices not outlined above. These changes will be posted to the website, and users are invited to occasionally review the Privacy Policy.

Contact Information

To exercise any of your rights above, please contact our Privacy Officer, Eric Blanchard at dataprivacy@uline.com or contact our Customer Service Team at 1-800-295-5510 or write to the Uline Direct Marketing Department address below:

ULINE
Direct Marketing Department
12100 Uline Place
Pleasant Prairie, WI 53158
USA

Last Updated: April 2025