Email, texts, tweets – today's technology can sometimes lead to information overload, but, at its best, technology allows us to communicate and respond quickly and easily.

At Uline, we review, consider and act upon all customer comments no matter what form they arrive in.

Our Customer Service Representatives enter all comments about our business and customers' experiences in a daily Customer Comments report. This report is read by all Uline managers, including Liz Uihlein, our president, with the responsible manager taking immediate action on each comment.

Some recent examples:

• A new customer in 2010 was upset that we did not have a location near him in Vancouver, BC. We have since opened our Seattle branch with next-day delivery to Vancouver.
• A French-speaking customer noted, "It's so nice to be able to speak to someone in French. I can barely put a sentence together in English." Our team of bilingual staff continues to grow as we add to our customer service and sales reps.