We're Listening

Email, texts, tweets – today's technology can sometimes lead to information overload, but, at its best, technology allows us to communicate and respond quickly and easily.

At Uline, we review, consider and act upon all customer comments no matter what form they arrive in.

Our Customer Service Representatives enter all comments about our business and customers' experiences in a daily Customer Comments report. This report is read by all Uline managers, including Liz Uihlein, our president, with the responsible manager taking immediate action on each comment.

Some recent examples:

  • A new customer in 2010 was upset that we did not have a location near him in Vancouver, BC. We have since opened our Seattle branch with next-day delivery to Vancouver.
  • A French-speaking customer noted, "It's so nice to be able to speak to someone in French. I can barely put a sentence together in English." Our team of bilingual staff continues to grow as we add to our customer service and sales reps.

We encourage you to call or email and let us know how your experience with Uline has been. Your feedback and our relentless pursuit of perfection have made us the best in the business.

We are listening.

OUR GROWTH MEANS FASTER DELIVERY TO YOU
ULINE Delivery to Canada

Uline branches in Toronto and now Seattle offer:

SAME DAY SHIPPING

Order by 6 P.M. for next day delivery to Southern Ontario/Quebec and lower British Columbia.

IN STOCK

Over 27,500 quality products in stock to help you run your business.

SAVINGS

Freight, tariffs and exchange rates. Pricing in Canadian dollars.

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